Webb Creek Utility District serves over 700 water and wasterwater customers in the northern part of Gatlinburg, TN. This area is a rapidly growing tourist area. In fact, many of WCUD customers live away from the area, some even overseas. Paying bills is sometimes tough because of the location of some of the account holders. After seeing a demonstration of the utiliCIRQ solution at the TAUD conference in Gatlinburg in the summer, Janice Carver, the office manager for WCUD, saw a great solution. She could update her website and create a solution to getting her bills paid easier for her customers.
Cirq Media developed an easy to update website and also installed an online payment system that lets WCUD accept eChecks, credit cards, and bank drafts, even recurring billing. Now WCUD can take credit card or eCheck orders over the phone or direct their customers to the www.wcud.org website for a secure online bill pay area.
They also wanted to make it easy for their customers to get general information and easier for WCUD to make updates to the website. That is where utiliCIRQ separates itself from competitors. The WCUD solution included the following:
- a new website with update ability from within HB&TS
- wcud.org email accounts (also includes a shared calendar and document storage solution)
- online secure bill pay
- virtual terminal for managing credit card, bankdraft, and eCheck payments
- a newsletter section to provide current info to customers
- off-site hosting and backup
- annual support
These items are all part of a typical utiliCIRQ Utility Web Solution package. However, we customize each one for your utility. Give us a call to schedule a demo.